HOW DO I SIGN UP?

We would love for you to join our very Raw Threads Club! Join our troop and be a part of team Raw Threads. The Raw Threads Club is a subscription-based club that offers a one-of-a-kind, never sold anywhere else, shirt design, plus you get free shipping everyday and monthly discounts.

If you would like to join, please refer to the following for our subscription details. 

• • Subscription options: 3 months

• • Additional details: Billed up front for 3 months

• • Cost: $57/quarter (3 months) + each monthly club shirt ships free

Why is it a quarterly membership and not monthly? In order for our team to add all the club benefits to your account it takes a good bit of time. 

HOW DOES A Raw Threads Club Membership SUBSCRIPTION WORK?

Our Raw Threads Club Membership only bills you at the beginning of the membership. Then it will renew on a recurring basis. Your initial sign-up is actually your memberships payment for the 3 months. You will receive a Raw Threads Club shirt in the mail each month for the length of your membership. Shirts are automatically sent out right after the 1st of the month. You will be able to opt out after the 3rd month of the subscription. 

All recurring charges take place on the 1st of every recurring 3rd month. You will receive a notice of your upcoming billing 3 days before the actual bill date and a second notice on the 1st of the month when your card is charged. If you cancel before that date, you will not be billed for another membership. If you cancel on or after that date, it will be your last months shirt. 

Here is an example: Kate purchased a club membership on June 15th.  Her first shirt ships in July. She's committed to the club membership for 3 months and will receive a FREE 'club members only' shirt in July, August, and September--plus she will get emailed monthly club offers to use on the rest of our website. Plus she will be refunded all shipping charges the life of her club membership. The subscription auto-renews every 3rd month until canceled and she would not be able to opt out until after September 1st.

Subscription orders close on the 1st of the month. Shipping takes approximately 5-7 business days. You will receive a shipping notification via text or email when your shirt has been shipped through the United States Post Office.

HOW DO I UPDATE MY SHIPPING ADDRESS FOR MY SUBSCRIPTION?

If you would like to update your shipping address, you can do so through your Account dashboard in the Subscription Profile. You can access your account by following this link. If you don't have an account, simply register for a new account under the same email you used at time of subscription.

Once you've logged into your account, follow these steps:

• • From your "My Account" dashboard click "Manage Subscriptions" 

• • From Subscriptions Orders tap “edit” next to your address.

• • Enter your new Subscription Shipping Address information.

• • Make sure you hit save after making the changes.

Please note: Any address changes or orders made after the 1st of the month apply to the following month’s shirt. 

HOW DO I CANCEL MY SUBSCRIPTION?

You are free to self-service cancel anytime after the first 3 shirts have shipped. If you do choose to cancel, you may do so in your Account Dashboard. If you don't have an account, simply register for a new account under the same email you used at time of subscription.

Once you've logged into your account, follow these steps:

• • From your "My Account" dashboard click "Manage Subscriptions"

• • From “Subscriptions” tab “Cancel” under Actions.

If you are having troubles canceling your subscription, send an email to our team at SUPPORT@RAWTHREADS.ZENDESK.COM

AM I ABLE TO RETURN OR EXCHANGE A SHIRT?

These shirts are non-refundable. We always stand behind our quality so we would be happy to replace any damaged, defective, or incorrect items. Otherwise, all sales are final.