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Frequently Asked Questions

  • Need your order for a specific event?

    Need your order for a specific event?

    Please let us know in your order notes if you need your item(s) by a particular date!

  • Shipping Times

    Shipping Times

    Our processing times change based on our volume of orders and active sales. Shipping is 2-3 business days. Depending on location. Keep in mind there is a 1-2 business day production time.

  • Custom Designs

    Custom Designs

    Our customs are made especially for you as soon as you place an order, which is why it takes a little big longer to get it delivered to you.  Please give us up to 2 weeks to deliver your order.

  • Quality Product

    Quality Product

    We are dedicated to assuring you have a quality product. If you have any concerns about your product, please email us.

  • Need your order for a specific event?

    Need your order for a specific event?

    Please let us know in your order notes if you need your item(s) by a particular date!

  • Shipping Times

    Shipping Times

    Our processing times change based on our volume of orders and active sales. Shipping is 2-3 business days. Depending on location. Keep in mind there is a 1-2 business day production time.

  • Custom Designs

    Custom Designs

    Our customs are made especially for you as soon as you place an order, which is why it takes a little big longer to get it delivered to you.  Please give us up to 2 weeks to deliver your order.

  • Quality Product

    Quality Product

    We are dedicated to assuring you have a quality product. If you have any concerns about your product, please email us.

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Frequently asked questions

Pick-Up

All raw threads fans are welcome to receive a pick-up regardless if you are running a race that weekend or not, we would love to see you.

Pick-up is mostly used to make sure you have your new favorite shirt for race day. 

Why choose pick-up? we will have a limited selection of sizes and designs. if you are looking for something specific it is best to order online and choose pick-up by using the appropriate code related to the event. email us for more details orders@rawthreads.com

Icon for coinOrdering and Payment Options

What are my payment options?We accept Visa, MasterCard, Discover, American Express, PayPal and Raw Threads gift cards. We are unable to split payments between payment methods. 

Will my credit card be charged immediately?Yes. This allows us to reserve the item and size that you ordered. We'll send you a confirmation email and payment receipt to let you know when this happens.

What if I need to cancel my order?Please email us at support@rawthreads.zendesk.com within 4 hours of placing your order.

Shipping

Our processing times change based on our volume of orders and active sales.

Shipping time is based on method chosen. During the holidays keep in mind that all of these timelines could be longer.

Free Shipping for orders that qualify is 5-7 business days. Keep in mind there is a 1-2 business day production time.

Priority Shipping is 2-3 business days. Depending on location. Keep in mind there is a 1-2 business day production time.

How do I know that my order shipped?

• Log into your account and view your Order History with tracking information. 
• If you are a new customer, make sure you register before placing your order.  
• If you are not registered, you can track your order using the link on the order confirmation e-mail. The tracking number will appear in the notes of your order.

Shipping Provider options

We ship through the United States Postal Service. www.usps.com and through FedEx for large orders.

How to get Free Shipping

Free Shipping in the United States: Normally when you Spend over $75 in merchandise and shipping is complimentary.

Rate is based on your location and the weight of your order. Unfortunately, we cannot always guarantee expedited or overnight deliveries. Shipping times may be extended at certain times of the year and during large sales. *During Nov. 20 - Jan.3 shipping times will be delayed due to both our volume and the United States Postal Service volume. **Free shipping does not apply to zero balance orders. **Free Shipping does not apply to zero balances from gift card or promotional card uses. 

Customized Items

Our customs are made especially for you as soon as you place an order, which is why it takes a little big longer to get it delivered to you. 

We aim to customize all text as to how the customer enters it. However if we feel the text could be more legible, the designer will use their discretion to improve the letters. Some of our fonts have certain letters and ligatures that may be hard to read, we will try to edit as much as possible to improve the readability of your design.

When you purchase a custom you are agreeing that: you agree with our Terms and Conditions, you hold full rights to commercially produce this product. Your content does not express hate towards any person or group. Your content does not depict illegal activities, you understand that we act under your instructions and are obligated in any way to check or confirm legal of reproducing your content. You indemnify and defend Raw Threads Athletics for any claims made as a result of alleged infringements. All content is subject to review and can be removed at any time without prior notice. 

Clearance and Final Sale

All markdowns are final sale – no returns and no exchanges are possible. All underwear, headbands and socks are final sale – no returns and no exchanges are possible. 

Will you be further reducing prices as sales goes on? Just like other sales, it’s possible you will see lower prices as the sale goes on, however if you see something you love, we recommend you grab it while you can. We often run out of sizes very quickly. All warehouse sale purchases are final sale (no returns or exchanges), and we are not offering price adjustments, so grab your faves while you can!

We are located in Florida. All Promotion & Sale Timelines are based on Eastern Standard Time.  (E.S.T.)

My Account

Why should I become a registered user? • Quick checkout – fast and easy checkout process since all of your info is already saved.  
• Address book – save shipping addresses for yourself.   
• Sign up for our newsletter and be the first to know – We'll email you when the latest product makes it debut at rawthreads.com.  
• See your order history – access a full listing of your previous purchases.  

Privacy and Security

What is your privacy policy?

We value your privacy. Read about our PRIVACY POLICY by clicking the link on the footer of our website. 

Is ordering over the internet secure?
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. Secure Socket Layer (SSL) encryption is used for every transaction to encrypt the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair, so that your computer and our server send data back and forth in an encrypted format.

Size Charts 
Do you have a size chart?
Yes. It is located on each product, and a detailed size chart is located in our website's footer. 

Gift Cards 
Do you offer gift cards?
Yes, we offer electronic gift cards! Electronic gift cards are available for purchase at rawthreads.com. This type of gift card is delivered electronically via email and can be redeemed at RawThreads.com and at Raw Threads expo booths. Electronic gift cards may not be returned. 

Placing an order using a gift card — when placing an order with a gift card, enter the Promotional Code provided in the blank Promotional Code field at the last stage of checkout. Press the Apply Promo Code Button. Your order balance cannot be zero; you must have a remaining balance in order to place your order. A credit card or Pay Pal method is required even if your balance is zero. In addition, free shipping does not apply to zero balance orders.

*Gift Cards may not be used for purchase of Raw Club Threads Memberships.

Product Care

Product Care
We want you to sweat hard and train hard, but here are some tips to get the longest life out of your garments.

General Care
First, check the care and content label. The label has garment specific information on how to care for your gear.

Best Practice

Wash cold and hang dry! Washing cold inside out and hanging dry your Raw Threads products keeps the garment and the artwork looking newer and longer. BONUS! Using cold water eliminates the energy used by the washing machine to heat the water and makes your clothes and the planet happy and decreases your carbon footprint.

The best practice for both your clothes and the environment is to cold wash and “air" or “rack" dry. This will help to increase the longevity of the art and fabric. Please wash your shirts and skirts that have designs on them INSIDE OUT for best results. Woolite brand laundry detergent is best for our products.

For all headbands, the best practice is hand wash and to dry flat.

Commitment to Quality

We are dedicated to assuring you have a quality product. If you have any concerns about your product, please email us at info@rawthreads.com

Holiday Sales (Discounted items/Sales) *restrictions apply 

All End-of-Year, Holiday and Black Friday purchases are FINAL SALE. No returns or exchanges may be made. We do not offer price adjustments outside of this category. Prices are reflected only with the promotional code entered. 

*no price adjustments will be made on previous purchases 

**sale excludes: race registrations, club memberships, gift cards, mystery packs, all products from the buy the pack and save category.

Restrictions Apply: *sale excludes: race registrations, club memberships, gift cards, mystery packs, all products from the buy the pack and save category. **All products purchased in the sale are final sale. ***All discounted purchases are final sale.

Price Adjustments

No, Raw Threads does not offer price adjustments.

Resale and counterfeit

What is your reselling policy?

We completely recognize that once someone purchases our product they can do what they want with it. We do not, however, support those who acquire large volumes of our product to resell or who purchase indivual items and re-sell at an elevated or reduced price point.

You must apply to be a wholesale account of any Raw Threads product and have a valid re-seller certificate and EIN number.

How can you avoid purchasing counterfeit products?
Our product is available at rawthreads.com and expos. Additionally, our official e-commerce website is www.rawthreads.com.

Photo Sharing

Simply use the following hashtags to tag your photos on Instagram, Twitter, and Facebook! By participating in this and submitting your photo, you acknowledge and give your consent to Raw Threads that your photos and your names and likeness, and the name and likeness of anyone else shown in such photos, may be featured on any of these landing pages and on rawthreads.com.

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    Free* Shipping over $75

    CUSTOMERS RATE US 4.9/5.0 ★★★★★

    Little to no waste

    Free* Shipping over $75

    CUSTOMERS RATE US 4.9/5.0 ★★★★★

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