Please let us know in your order notes if you need your item(s) by a particular date! Thank you for your understanding in advance.

Ordering and Payment Options

What are my payment options?
We accept Visa, MasterCard, Discover, American Express, PayPal and Raw Threads gift cards. We are unable to split payments between payment methods. 

Will my credit card be charged immediately?
Yes. This allows us to reserve the item and size that you ordered. We'll send you a confirmation email and payment receipt to let you know when this happens.

What if I need to cancel my order?
Please email us at support@rawthreads.zendesk.com within 4 hours of placing your order.

Tracking Orders

When will my order be shipped? 
Our processing times change based on our volume of orders and active sales.

Shipping time is based on method chosen.

During the holidays keep in mind that all of these timelines could be longer.

Free Shipping for orders that qualify is 5-7 business days. Keep in mind there is a 1-2 business day production time.

Priority Shipping is 2-3 business days. Depending on location. Keep in mind there is a 1-2 business day production time.

How do I know that my order shipped?

• Log into your account and view your Order History with tracking information. 
• If you are a new customer, make sure you register before placing your order.  
• If you are not registered, you can track your order using the link on the order confirmation e-mail. The tracking number will appear in the notes of your order.

 

Shipping

We ship through the United States Postal Service. www.usps.com and through FedEx for large orders.

 

Shipping Fees

United States: You can choose from USPS First Class,  Priority Mail or Express. Shipment time varies based on your shipping destination.

Free Shipping in the United States: Normally when you Spend over $75 in merchandise and shipping is complimentary.

Rate is based on your location and the weight of your order. Unfortunately, we cannot always guarantee expedited or overnight deliveries. Shipping times may be extended at certain times of the year and during large sales. *During Nov. 20 - Jan.3 shipping times will be delayed due to both our volume and the United States Postal Service volume. **Free shipping does not apply to zero balance orders. **Free Shipping does not apply to zero balances from gift card or promotional card uses. 

Final Sale and Clearance Products

All markdowns are final sale – no returns and no exchanges are possible. All underwear, headbands and socks are final sale – no returns and no exchanges are possible. 

Will you be further reducing prices as sales goes on? Just like other sales, it’s possible you will see lower prices as the sale goes on, however if you see something you love, we recommend you grab it while you can. We often run out of sizes very quickly. All warehouse sale purchases are final sale (no returns or exchanges), and we are not offering price adjustments, so grab your faves while you can!

We are located in Florida. All Promotion & Sale Timelines are based on Eastern Standard Time.  (E.S.T.)

Expos

What does Expo Pick-Up mean? 
We travel to many expos across the United States and often offer the opportunity to pick up your online order at expos. 

When you choose our Expo Pick-Up option (when available), you are able to place your order online and have your order waiting for you at the checkout booth at any of our listed expos. This allows you to avoid lines, and ensure that your favorite products are reserved for you, since we often sell out of popular sizes and designs. 

How am I charged?
There is no charge for Expo Pick-Up — your shipping fees are waived when you select the Expo Pick-Up option. When you complete your online order and checkout, your credit card will be charged. This guarantees that your selected merchandise is reserved.

Why would I want to choose Expo Pick-Up?
You are guaranteed your size in the design of your choice.
You don't have to wait in line.
If you decide to buy more items at the expo, you get VIP treament and get to bypass the standby line and check out with little to no wait. 
You get to shop from our full assortment of products on rawthreads.com. At the expos, we can only bring a small selection of our offerings. 
You can always place additional orders (selecting Expo Pick-up each time) and we will bundle your orders together. There is no charge for this option.

How do I select Expo Pick-Up instead of shipping?
If you choose Expo Pick-Up, please fill out the checkout screen that asks for your Shipping Address and Billing Address. Please fill out the entire page just in case we have to ship all or a portion of your order because of a change or production delay, or if you don't make it to the expo. Please read and agree to our Return, Shipping and Privacy Policies. Your order will be ready for pick-up up at your selected expo.

  

Free Returns

If your order is not quite right or if you need to exchange a style or size please follow our FREE returns and exchanges system. RETURNS >

Contact us if you have a question about a return support@rawthreads.zendesk.com

 

My Account

Why should I become a registered user? 
• Quick checkout – fast and easy checkout process since all of your info is already saved.  
• Address book – save shipping addresses for yourself.   
• Sign up for our newsletter and be the first to know – We'll email you when the latest product makes it debut at rawthreads.com.  
• See your order history – access a full listing of your previous purchases.  

 

Privacy and Security

What is your privacy policy?

We value your privacy. Read about our PRIVACY POLICY by clicking the link on the footer of our website. 

Is ordering over the internet secure?
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. Secure Socket Layer (SSL) encryption is used for every transaction to encrypt the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair, so that your computer and our server send data back and forth in an encrypted format.

Size Charts 
Do you have a size chart?
Yes. It is located on each product, and a detailed size chart is located in our website's footer. 

Gift Cards 
Do you offer gift cards?
Yes, we offer electronic gift cards! Electronic gift cards are available for purchase at rawthreads.com. This type of gift card is delivered electronically via email and can be redeemed at RawThreads.com and at Raw Threads expo booths. Electronic gift cards may not be returned. 

Placing an order using a gift card — when placing an order with a gift card, enter the Promotional Code provided in the blank Promotional Code field at the last stage of checkout. Press the Apply Promo Code Button. Your order balance cannot be zero; you must have a remaining balance in order to place your order. A credit card or Pay Pal method is required even if your balance is zero. In addition, free shipping does not apply to zero balance orders.

*Gift Cards may not be used for purchase of Raw Club Threads Memberships.

**Gift Cards may not be used for Raw Threads Race Registrations.

 

Product Education and Care Instructions 

Product Care
We want you to sweat hard and train hard, but here are some tips to get the longest life out of your garments.

General Care
First, check the care and content label. The label has garment specific information on how to care for your gear.

Best Practice
Most of our products are machine wash in cold water and are able to tumble dry low, though the best practice for both your clothes and the environment is to cold wash and “air" or “rack" dry. This will help to increase the longevity of the art and fabric. Please wash your shirts and skirts that have designs on them INSIDE OUT for best results. Woolite brand laundry detergent is best for our products.

For all headbands, the best practice is hand wash and to dry flat.

 

 

Commitment to Quality

We are dedicated to assuring you have a quality product. If you have any concerns about your product, please email us at info@rawthreads.com

Holiday Sales (Discounted items/Sales) *restrictions apply 

All End-of-Year, Holiday and Black Friday purchases are FINAL SALE. No returns or exchanges may be made. We do not offer price adjustments outside of this category. Prices are reflected only with the promotional code entered. 

*no price adjustments will be made on previous purchases 

**sale excludes: race registrations, club memberships, gift cards, mystery packs, all products from the buy the pack and save category.

Restrictions Apply: *sale excludes: race registrations, club memberships, gift cards, mystery packs, all products from the buy the pack and save category. **All products purchased in the sale are final sale. ***All discounted purchases are final sale.

 

Does Raw Threads offer price adjustments?

No, Raw Threads does not offer price adjustments.

 

Resale/Counterfeit 

What is your reselling policy?

We completely recognize that once someone purchases our product they can do what they want with it. We do not, however, support those who acquire large volumes of our product to resell or who purchase indivual items and re-sell at an elevated or reduced price point.

You must apply to be a wholesale account of any Raw Threads product and have a valid re-seller certificate and EIN number.

How can you avoid purchasing counterfeit products?
Our product is available at rawthreads.com and expos. Additionally, our official e-commerce website is www.rawthreads.com.

 

Photo Sharing - #rawthreads

Simply use the following hashtags to tag your photos on Instagram, Twitter, and Facebook! By participating in this and submitting your photo, you acknowledge and give your consent to Raw Threads that your photos and your names and likeness, and the name and likeness of anyone else shown in such photos, may be featured on any of these landing pages and on rawthreads.com.